SHOP POLICIES

We do not offer refunds or returns on printed items. However we support great, high quality printing - if you have a problem with your order please let us know.

 

{ Errors/Omissions }

AnnaHatcherDesign is not responsible for errors and/or omissions in approved proofs, so be sure to check your proofs carefully for correct information, spelling, punctuation, capitalization, grammar, correct addresses/zip codes, copyrights etc.

 

{ Previewing Proofs & Color }

Please download your proof and view it in Adobe Reader or default preview program to check your proof (Download here: http://get.adobe.com/reader/). (Email, iPhones, Cell Phones, iPads and Tablets may show colors incorrectly.) Returns based on color are NOT accepted (computer monitors are different, so your printed invites may not match exactly to what you see on your monitor). Paper type may also affect the color slightly. If your job is highly color critical, please request a hard copy proof. This will give you peace of mind as we know budget and your time is very important in the event planning process!

 

{ Ordering Extras }

It is IMPORTANT to order plenty of EXTRA invitations/sets up front. If you need just a few more prints later, after we've already printed your job; it will be treated as a new print job and has to go through the same production process. Therefore you will be required to order the minimum of 25 at that quantity price. It is always so much more cost effective to run a few extra the first time when the job is already at the press (which will also guarantee an exact color match). It's easier to print a few more extras up front, making the cost per piece go down with the higher quantity.

 

{ Shipping }

Your item is professionally packaged with care! We mostly ship to USA only, however please inquire. Once you have paid for your print order, your order will go into production and no further revisions can be made. Most items will arrive in just 2-5 business days with 1 business day shipping available for additional charge. AnnaHatcherDesign assumes no responsibility for items lost in the mail, delays or damages caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Proof of shipment will be provided in the form of a tracking number.

 

{ Copyright }

All designs are copyright AnnaHatcherDesign. As a standard policy, 'Created by AnnaHatcherDesign' will appear on the bottom of the back design with the exception of wedding invitation sets.